Tel: +27 11 675 1150 | Email: info@jewelsandlace.co.za

Our Policies

Returns. All items purchased are final sale. For reasons such as mistakes in sizing, incorrect item or damages, exchanges or replacements will be handled on a case-by-case basis.

Information We Collect. We collect contact information such as name, mailing address, email address, phone number, and company information such as company name and Web site URL. This information may be used for the following general purposes: to fulfill your requests for products and services, improve our services, contact you, and conduct research. We may also use the information you provide to follow up with you, or to contact you about offers or products which you may find interesting.

Security. Protecting your privacy and your information is important to us. We have taken appropriate measures to prevent the loss, misuse, and alteration of your information. Our employees who have access to information collected on our Site are aware of our privacy policy. Your information is only accessible to those employees who need it in order to perform their job.

Email Communications. You may elect not to receive emails from us. We will use your email address to send you emails which may interest you. Emails will most likely contain information regarding our products or offerings. To unsubscribe from these emails, please reply to the email we’ve sent you with UNSUBSCRIBE in the subject heading.

Information Sharing. We do not rent, sell, or share your personal information with other people or non-affiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances: we provide the information to partners who work on our behalf or under confidentiality agreements (these companies may use your personal information to help us communicate with you about products and offers, however, they do not have any independent right to share this information); we respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; we may share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law; we will transfer information about you if we are acquired by or merged with another company.

Changes To Our Privacy Policy. If we make any material changes in our privacy practices, we will use reasonable efforts to post a notice on our website notifying users that there has been a change, and we will use reasonable efforts to detail changes in the privacy policy area of our site. We recommend you check our website periodically for modifications to this policy. If we are going to use your personally identifiable information in a manner different from that stated at the time of collection through our website, we will notify you via email.

Contact Us. Please use the contact form to contact us directly with any questions or comments you may have. We read every message and will try to reply promptly if you request information or otherwise require a response. We may file your comments to improve our website or our products, or we may review and discard the information. Your personal information will only be shared with third parties as permitted by our privacy policy.

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