As Jewels and Lace grows, we’re learning more and more about our customers (like how fabulous they are) but also some of the questions they have about our products and services. We’ve put together this FAQ to help our current and future customers get the answers they’re looking for as quick and easy as possible — awesome, right?

Do you have a store where I can buy Jewels and Lace?

We are a dedicated online store, so we do not have a storefront. All orders must be placed online.

How long after my order will I have to wait for my bracelet?

Most Jewels and Lace items are handcrafted by our team as orders come in. Depending on volume, we generally take about 1-3 business days to fulfill your order. Once your order is made, checked for final quality and packaged, we send your order out as per your selected shipping choice. During peak periods, ie sales and promotions, your order could take 3-7 working days until it is dispatched. We do appreciate your patience and understanding during these busy periods.

If your order requires clarifications or customisations, this can also cause order delay. We will contact you by email as soon as we can if we need more information.

See Shipping section below for estimated delivery times.

What are your jewellery and accessories made of?

We try to provide all necessary information in the description of each product. Chains are made out of light weight base metal with either a plated or acrylic finish. We are a dedicated fashion and costume accessory brand, and we do not work with fine metals like sterling silver, etc.

How do I take care of my Jewels and Lace pieces?

Preserve the colour and shine of your Jewels and Lace pieces by avoiding moisture, lotions and perfume on the metal components. Plating and finishes can fade from wear and tear. Although Jewels and Lace pieces are worn to test out the endurance of each piece, we cannot guarantee reactions to all skin types or activities. Please wear with care. Store your jewels separately in a small zip lock back (remove all air in the bag) to keep it’s shine. Some of us have higher skin acidity than others, so we suggest to paint a thin coat of clear nail polish on your costume jewellery when you’ve received your order to prevent tarnishing. Some skins are very sensitive in general and don’t react well to costume jewellery or have skin that is eczema prone. If this happens to you, we suggest not wearing the costume jewellery item for a few days. We can’t guarantee how your skin will react to wearing costume jewellery, so if you continue haveing a bad reaction, please discontinue wearing the item.

My wrists are very small/a little bigger – what size should I get?

To help streamline your experience at Jewels and Lace, we used a few months of orders to find the best “default” size which turned out to be approximately 15cm. So far we’ve had great luck with this size as an average best fit. All clasp bracelets include an extender for an adjustable size range, or only come in the size stated in the description.

I have a Jewels and Lace coupon. How to I redeem it?

Each coupon is identified by a Coupon Code and has different requirements and rewards. Please check your coupon — ALL requirements stated on the coupon must be met to receive the discount. Coupon values are as specified on the coupon. Coupons are intended for single use only and are redeemable only on the Jewels and Lace website. Only one coupon can be applied per order. Select as many products as your heart desires and as soon as you have selected all the pretty things you like, select the checkout tab. Here you will be able to apply your coupon code and if all requirements are met,  your discount will be will be subtracted from your cart total.

Can you customise an order for me?

To help us better understand our customers we will try our best to accommodate your request. Please note that sometimes we can’t assist with requests due to time restraints. Please send an email to info@jewelsandlace.co.za so that we may assess if your request is possible. We will respond to your special request as soon as possible.

I have a boutique shop and I’d love to sell Jewels and Lace, can you give me wholesale details?

Please email us at info@jewelsandlace.co.za and tell us a little bit about yourself and your store. We want to hear from you and how you would like to work with us. While we guarantee your enquiries will be read, we cannot always reply in a prompt fashion. Thank you in advance for your patience and your interest in Jewels and Lace. Once we’ve received your request, we’ll make sure to review it as soon as possible and let you know more about wholesale opportunities.

Will you be having any sales or special deals?

Our customers mean the world to us so we’re always trying to find ways to treat them with a special sweet deal or offer. The best way to find out about these will be via our facebook page (link at the bottom of this page) or our newsletter. If you don’t see anything listed on our website or social media channels, we most probably don’t have a promotion scheduled.

I live in Gauteng, can I waive the shipping fees and pick up my order directly from you?

Although we are from Johannesburg, Gauteng (woohoo Jozi!!!) all orders must be placed online to keep our orders organised and avoid any mix-ups. We love meeting our customers but due to time restraints, we can not accommodate pick up requests.

Please explain how shipping works on your website?

1. What is a main area?

Is there a burning question that we’ve missed? Please email us info@jewelsandlace.co.za We’ll try to keep our FAQ updated as time goes on.

xxx PS, we love you.