How long after my order will I have to wait for my bracelet?

Most Jewels and Lace items are handcrafted by our team as orders come in. Depending on volume, we generally take about 1-3 business days to fulfill your order. Once your order is made, checked for final quality and packaged, we send your order out as per your selected shipping choice. During peak periods, ie sales and promotions, your order could take 3-7 working days until it is dispatched. We do appreciate your patience and understanding during these busy periods.

If your order requires clarifications or customisations, this can also cause order delay. We will contact you by email as soon as we can if we need more information.

See Shipping section below for estimated delivery times

SHIPPING (South Africa)

Please see below table regarding all our delivery options, fees and delivery times

Courier Delivery To Main Areas:

A main area is generally where our courier has a depot or delivery hub in or around the area. If you are based in a remote area, in a township or on a farm/plot or an area that is quite a distance from a main city or town, chances are you are not based in a main area that our courier services.

2. Where are the main areas you deliver by courier to?

Greater Johannesburg and Pretoria, Bloemfontein, Harrismith, Cape Town, Durban, Port Shepstone, Richards Bay, Pietermaritzburg, East London, George, Ladysmith, Nelspruit, Pietersburg, Port Elizabeth, Paarl, Stellenbosch, Mossel Bay, George, Plettenberg Bay, Welkom, Witbank, Vereeniging, Vaal, Potchefstroom, Klerksdorp, Westonaria, Randfontein, Brits, Rustenburg, Hartbeespoort. If you are unsure if your area is a main area, please contact us by email at info@jewelsandlace.co.za and we will assist with this ASAP 🙂

3. My order is over R500, and my delivery address is in a main area?

We deliver by courier to your door for FREE for all orders over R500

4. So I’ve received an email that says my item has shipped, yay!!! How long will delivery take?

Our courier gives 2 to 4 working days to main areas as an estimated delivery time. Working days do not include the weekend or public holidays and when your order is shipped on a Friday, it generally means your package is only processed on the Monday by the courier service.  Our courier delivers during business hours (no weekends or public holidays) so please select your delivery address accordingly. Please ensure that either yourself or an authorised person is available to sign for your parcel. Please note that we search all addresses on Google Maps before sending out your order. If your address can’t be found on Google Maps, then it can’t be delivered.

5. Is there a tracking number so I can track my order?

Yes, we will provide a tracking number when your parcel is ready to be collected by our courier.

6. I need the order rushed for a birthday/ a gift for a friend/ I am moving, is this possible?

We always try to accommodate our customers. Depending on the volume of orders and location of delivery, we will have to assess any special rush orders on a case by case basis. Send and email to us at info@jewelsandlace.co.za and we will respond as soon as possible. Please acknowledge that these requests cannot always be guaranteed.

7. My parcel was sent to my nearest Post Office counter and has not yet been delivered.

We will endeavour to have your order processed and sent out within 3 working days, but we cannot always guarantee delivery of these items within the delivery window quoted by the Post Office. We cannot accept responsibility for South African Post Office delays. Please note that we are unable to redirect your order after it has been dispatched, so please ensure your address is correct. Please note that we will not be able to assist with any Post Office delays as this is beyond our control. Our suggestion is that if your parcel is urgent or is required by a certain date, to have us deliver your parcel by courier rather than the Post Office. We will send your tracking number via email and you will be able to track your parcel online. As soon as your parcel has arrived at your post office counter, you will be able to quote your tracking number and collect your parcel. Please note that if you do not collect your parcel and it is redirected back to us due to being unclaimed, you will be responsible for new delivery costs should you want us to resend your parcel.

Delivery to Outlying or Regional areas:  

1. What is a Outlying or Regional area?

This is an area where our courier does not have a depot or delivery hub in or around the area. If you are based in a remote area, in a township or on a farm/plot or an area that is quite a distance from a main city or town, chances are you are situated in an outlying, regional, rural, remote or township area that our courier does not generally service. If you are not sure if your area is a Outlying/Regional area, please so enquire with us and we will let you know 🙂

2. I don’t stay in a main area, but I want my parcel delivered by courier, how can I do this?

Please ensure you select the shipping option for Courier Delivery to Outlying/Regional areas.

3. I mistakenly selected courier delivery to a main area and I don’t stay in a main area. I don’t want my parcel shipped via the Post Office, what happens now?

Not to worry, just email us to let us know you’d prefer to have your order shipped via courier delivery and send us proof of payment of the additional R80 surcharge fee for delivery and we will send your parcel to your door via courier delivery.

4. My order is over R500, isn’t delivery FREE?

Yes, delivery is free to Outlying/Regional areas by Post Office. However, if you want your order delivered by courier, please ensure you select Courier Delivery to Outlying/Regional areas.

5. So I’ve received an email that says my item has shipped, yay!!! How long will delivery take?

Courier delivery** to a remote area can take up to 7 working days, but sometimes can be much faster.  Counter to Counter and Post Office delivery is generally between 4-10 working days from dispatch.

**Courier delivery – Our courier delivers during business hours (no weekends or public holidays) so please select your delivery address accordingly. Please ensure that either yourself or an authorised person is available to sign for your parcel. Please note that we search all addresses on Google Maps before sending out your order. If your address can’t be found on Google Maps, then it can’t be delivered.

6. Is there a tracking number so I can track my order?

Yes, we will provide a tracking number that you can track at any time.

7. I need the order rushed for a birthday/ a gift for a friend/ I am moving, is this possible?

We always try to accommodate our customers. Depending on the volume of orders and location of delivery, we will have to assess any special rush orders on a case by case basis. Send and email to us at info@jewelsandlace.co.za and we will respond as soon as possible. Please acknowledge that these requests cannot always be guaranteed.

SHIPPING (International)

1. Is there a tracking number so I can track my order?

Yes, we will provide tracking details for your parcel. If parcels are delayed and take longer than the below guideline provided, please let us know and we will assist tracking your parcel.

2. I received an email that says my item has shipped, how long will delivery take?

Parcels are sent by airmail. Once we have completed and shipped your order you will be notified. Please see below guidelines on International Delivery:

UK: 5-10 days from the date that your parcel has left our premises;

Europe: 10-15 days from the date that your parcel has left our premises;

USA/Canada: 15-20 days from the date that your parcel has left our premises;

Once your parcel has arrived in your country, the tracking number sent you will change so if it hasn’t arrived within the above time, please let us know and we will assist to track your parcel 🙂

3. What about customs or import duties?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

4. I don’t understand your shipping rates?

Currently shipping is priced at $8USD

5. What about customs or import duties?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

I live in Gauteng, can I waive the shipping fees and pick up my order directly from you?

Although we are from Johannesburg, Gauteng (woohoo Jozi!!!) all orders must be placed online to keep our orders organised and avoid any mix-ups. We love meeting our customers but due to time restraints, we can not accommodate pick up requests.

If you have any questions regarding our shipping and delivery policies, please email us info@jewelsandlace.co.za